Please note that most items ship right away if they’re in stock.
There could be a 5-10 day pre-ship period if the items you ordered are on back order or out of stock. Items that ship standard mail (USPS) can take 3-7 days from the time they’re shipped. International shipments may take up to two weeks based on your country and it’s customs process. Also, Saturdays and Sundays do not count as a shipping day for international orders. Our items come with 100% quality guarantee if you were not satisfied with them. We will gladly exchange or refund. All items must be returned in new condition and you will be refunded as soon as we receive them back. If you are not 100% satisfied with your purchase, you can return the product and get a full refund excluding the shipping charge. You can return a product for up to 30 days from the date you purchased it.
Please email support [@] medcarecbd.com to request our return address. Any product you return must be in the same condition you received it. Please keep the receipt and send the receipt with your return. The customer is always responsible for any import taxes, duties or additional fees charged by the destination country for all international shipments. They will normally be collected once the package hits customs in the destination country. You will be contacted by the proper agency to pay those additional fees in order to receive your package.